Customer Engagement Platform
We’ll help you add value and exceed expectations
Whether you are in the business of consulting or delivering your own products and services, today’s market is highly digitalised.
Today, your customers and/or clients’ customers expect technology that provides them with a unique, personalised experience that increases engagement, reduces administration, and that makes them all-knowing.
At Benify, we have developed an integrated solution that helps our partners strengthen their competitiveness and further their reach.
- Digitise and personalise the experience for your customers or the customers of your clients
- Increase customer participation through added value
- Strengthen the relationship with timely and relevant communication
- Offer greater flexibility and increase customer engagement
- Increase value for your customers or the customers of your clients
Increase your outreach through our powerful communications engine and app
Through our customer engagement platform, we designed tools that presented simulations and guidance for employees to better understand the effects of salary sacrifice arrangements. Additionally, documents could be signed electronically through the platform, and health declarations could be approved in just a few clicks.
The platform's integrated communication engine enables the financial institution to communicate with its customers through multiple channels. Using a combination of e-mails, platform messages, and push notifications sent directly to users' smartphones, the company can engage their customers anytime, anywhere. Using communication filters, they can also target their communications to reach specific users, customer groups, and countries.
Best yet, Benify's award-winning platform has its own app, enabling customers and their employees to access the platform whenever and wherever they are with all the same functionality as the web version.
Differentiate your benefits consulting and selling
In Spain and Portugal, a large benefits consulting firm wished to enhance their services to their portfolio of clients. The company realised they needed help with the administration and integration of benefits they offered and that their own benefits platform was outdated.
They sought a more modern, flexible and scalable solution that could offer a truly digital customer experience, and that’s where we came in. Not only did we help them achieve this goal, but we also assisted them with customised reporting tools and tax simulations.
Health activity data tracking
We developed a solution for a large Nordic financial services firm where customers could integrate the data from their health activities to earn points that awarded them additional insurance coverage, exclusive offers, and exchange points to donate to various charities.
By incorporating their customers’ health activities data, the firm was able to drive engagement and deepen their customer relationship, resulting in the take up of other products and services offered.
Our core values
Spread the love
Support and knowledge
Make it personal
One size does not fit all
20 languages and counting!
Speak your customers’ language; adopt a multilingual approach and increase both engagement and participation. Whether your customers are in one country or spread across multiple continents, our customer engagement platform allows you to communicate with your customers in the language they prefer.
Customer view and support
As an admin user, not only can you perform various back-end tasks, but you can also view the platform from your customers’ perspective to better understand their experience and offer user support when needed.
Analysis and communication
Our customer engagement platform allows you to gain access to reporting tools that allow you to segment by customer base and extract critical information necessary for various compliance requirements. Statistics and visualisation of participation trends are available, as are survey tools, e-mail triggers, and much more.